Shipping & Payment Information
Thank you for shopping with SmartPawDevices.com! Below you will find all the necessary details about shipping and payment methods available on our site. If you have any further questions, please don’t hesitate to contact us at support@smartpawdevices.com.
Processing Time: Once your order is placed, it will typically be processed within 1-3 business days. Please note that orders are processed Monday through Friday, excluding holidays. Orders placed over the weekend or on holidays will be processed on the next business day.
Shipping Time: Shipping times vary based on your location and the shipping method you select during checkout. Standard shipping usually takes 5-7 business days, while expedited shipping can take between 2-3 business days.
Shipping Costs: Shipping fees are calculated based on the shipping method and the destination of the order. You will see the total cost during checkout before you complete your purchase. We offer both standard and expedited shipping options.
International Shipping: We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Tracking: Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.
Shipping Address: Please ensure that you provide the correct shipping address at the time of purchase. We are not responsible for delays or lost packages caused by incorrect or incomplete address information.
Accepted Payment Methods: We accept a variety of payment methods for your convenience:
Payment Security: We take your security seriously. Our site uses SSL encryption to protect your payment and personal information during transactions. All payment data is processed securely via our payment gateway providers.
Sales Tax: Sales tax is automatically calculated based on your shipping address. The applicable tax rate will be displayed during checkout.
Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. Please check the information carefully and contact us if any corrections are needed.
Order Changes & Cancellations: If you wish to make changes to your order or cancel it, please contact us immediately at support@smartpawdevices.com. We can only make changes or cancel orders before they are shipped.
Failed Payments: If your payment fails for any reason, your order will not be processed. You will be notified and asked to provide a new form of payment.
If you have any questions or need assistance, please feel free to contact our customer service team at support@smartpawdevices.com.
Thank you for shopping with SmartPawDevices.com!
